Terms of Service

These terms apply to your use of the Lili Paris Florals website and to orders placed with us. By placing an order, you agree to these terms.

Orders

Adding items to your cart and checking out sends us your order details so we can confirm availability and delivery. Prices are listed in Australian dollars (AUD) and include GST where applicable. We require a minimum of 48 hours' notice for all orders, and recommend ordering 7 days in advance.

Payment

By placing an order on our website, you agree to pay the total listed price upfront. Full payment is securely authorised and charged at checkout. We do not offer partial payments, payment plans, or cash on delivery. Your order will not be processed or prepared until payment has successfully cleared.

Seasonal availability & substitutions

We prioritise the freshest, highest-quality blooms. Because flowers are subject to seasonal availability in Perth, specific varieties may occasionally be unavailable or may not meet our freshness standards. Where this happens, our florists will hand-pick a beautiful substitute that keeps the look and feel of your arrangement.

Custom orders

Custom and personalised designs include an additional customisation fee, which we will quote before you confirm. We ask for at least 72 hours' notice for custom pieces and may take up to 48 hours to respond to enquiries. For urgent requests, please call 0436 193 139. We do not offer exact copies or re-creations of other florists' work; inspiration photos are used as a guide only. Bespoke orders may require a deposit and are subject to availability and lead time.

Delivery & pickup

• Delivery across the Perth metropolitan area is a flat $25.
• Studio pickup is available — select pickup at checkout and we will send you the studio address and collection time.
• Delivery hours: Monday to Friday 2:00 PM – 5:00 PM; Saturday & Sunday 8:00 AM – 5:00 PM.

The postcode checker on our delivery page is a guide only; final delivery availability and fees are confirmed at checkout. Please ensure delivery details are accurate — we cannot be responsible for orders that cannot be delivered due to incorrect information or an unavailable recipient.

Cancellations, refunds & change of mind

Flowers are perishable goods that degrade naturally and cannot be restocked. Fresh blooms and custom arrangements cannot be returned or refunded simply because you have changed your mind or do not like the design.

• Cancellations made more than 48 hours before the delivery date receive a full refund.
• Cancellations made within the 24–48 hour window receive a partial refund, less preparation and stem-sourcing costs.
• Cancellations made within 24 hours of the delivery date are not refundable.
• Once an arrangement has left the studio or is out for delivery, cancellations and refunds are not possible.
• If you are a no-show for a pickup or delivery by 30 minutes or more, the purchase is not refundable.

Quality issues: please report any quality issue within 24 hours of receiving your arrangement, with clear photo evidence of the faulty or damaged product, and we will make it right.

Your consumer rights: nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded, including a right to a remedy if goods are not of acceptable quality.

Intellectual property

All content on this website, including images, designs, text and the Lili Paris Florals name and logo, is owned by Lili Paris Florals and may not be used without permission.

Governing law

These terms are governed by the laws of Western Australia.

Business details & contact

Lili Paris Florals — Perth, Western Australia
ABN: 39 495 261 152
Email: liliparisflorals@gmail.com
Phone: 0436 193 139

This page is provided as a general template and does not constitute legal advice. Please review it with a professional before publishing.