Information & FAQ — Lili Paris Florals

Pickup & delivery hours

Pickup — weekdays
2:00 PM – 5:00 PM

Pickup — weekends
8:00 AM – 5:00 PM

Delivery — weekdays
2:00 PM – 5:00 PM

Delivery — weekends
8:00 AM – 5:00 PM

Delivery area
Perth metropolitan area — $25

Pre-ordering & operating hours

How far in advance should I place an order?

We kindly request pre-orders 7 days in advance. Our absolute cut-off for standard pre-orders is 48 hours before your occasion, so we can source the freshest, highest-quality blooms.

What if I have a last-minute request?

We understand that life happens and last-minute occasions arise. Please reach out directly by phone or text on 0436 193 139 and we will do our absolute best to accommodate you.

What are your operating hours?

Pickup and delivery run 2:00 PM – 5:00 PM on weekdays, and 8:00 AM – 5:00 PM on weekends.

Pickup & delivery

Do you offer delivery?

Yes — we deliver across the Perth metropolitan area for a $25 delivery fee.

What are your delivery hours?

Weekdays: 2:00 PM – 5:00 PM. Weekends: 8:00 AM – 5:00 PM.

How do I arrange a pickup?

Select pickup at checkout and an automated email will be sent to you with the studio address and your collection time. Alternatively, select delivery and enter your address.

Payment

When will my card be charged?

We collect full payment securely at the exact time of checkout. Your order will not be processed or prepared until payment is successfully cleared.

Do you offer payment plans?

By placing an order on our website, you agree to pay the total listed price upfront. We do not offer partial payments, payment plans, or cash on delivery.

Cancellations & no-shows

Cancellation windows

Cancellation more than 48 hours before your delivery date: full refund.
Cancellation within the 24–48 hour window: partial refund, less preparation and stem-sourcing costs.
Cancellation within 24 hours of the delivery date: no refund.
Once an arrangement has left the studio or is out for delivery, cancellations and refunds are not possible.

No-shows

If you are a no-show for a pickup or delivery by 30 minutes or more, your purchase is non-refundable. We know things happen — please communicate changes with us early and we will happily try to work with you.

Change of mind policy

Fresh blooms and custom arrangements cannot be returned or refunded if you change your mind or dislike the design.
Flowers are perishable goods that degrade naturally and cannot be restocked.
Quality issues must be reported within 24 hours of receiving your arrangement.
Evidence required: clear photo of the quality issue or incorrect order.

This policy does not exclude your rights under the Australian Consumer Law.

Custom orders

Do you accept custom orders and specific budgets?

Absolutely — all budgets are welcome. We love designing unique pieces that bring your vision to life while staying strictly within your financial comfort zone.

How do I place a custom order?

Step 1: Get in touch at least 72 hours in advance and share your vision or inspiration photos.
Step 2: We'll review your ideas and issue a custom quote.

Please note: we do not offer exact copies or re-creations of other florists' work. Instead, we use your inspiration photos as a guide to design a unique bouquet just for you.

Start a custom order →

Caring for your blooms

Dissolve flower food provided into water.
Aim for 10–15 cm of water — enough weight to stabilise a heavy bouquet.
Strip any foliage that falls below the waterline to prevent bacterial growth.
Make sure the vase is heavy enough that a large bouquet won't tip over.
Display your blooms in a cool spot, away from air conditioning or heating.
Recut the stems and change the water every two to three days.

May these blooms inspire happiness to blossom within you.

Substitutions: If a specific flower isn't available or doesn't meet our freshness standards, our florists will hand-pick a beautiful substitute that keeps the look and feel of your arrangement.

FAQ's & Policies